Refund policy
Refund policy
Return & Refund Policy
We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.
Return Eligibility
To be eligible for a return, the item must be returned in the same condition as received: unused, undamaged, with all original labels and packaging. You must also provide a receipt or proof of purchase.
Returns Due to Compatibility or Other Non-Quality Reasons
If you would like to return a battery because it is not compatible with your vehicle, controller, installation requirements, or for another reason that is not related to a quality issue or product defect, we can accept the return subject to our return conditions.
In such cases, a 20% deduction from the original payment amount will apply. This deduction covers payment processing fees (including PayPal fees), return inspection, restocking, storage, and other costs associated with processing the return.
This fee is not intended as a profit charge. It is used to cover the actual costs involved in handling and processing the returned product.
How to Start a Return
To start a return, please contact us at:
Please do not send any product back before your return request has been approved.
If your return is accepted, we will provide you with the return shipping label and detailed instructions on how and where to send the item.
Returns sent without an approved return request will not be accepted.
Return Address:
Room 209, No. 9 Shihou Road, Houjie Town, Dongguan, Guangdong, China
Quality Issues or Product Defects
If the return is due to a confirmed quality issue or manufacturing defect with the battery, please contact us as soon as possible. We will evaluate the issue and provide an appropriate solution according to the circumstances.
Contact Us
If you have any questions about returns or refunds, please contact us at:
We’re always happy to help.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at david@chakra-battery.com.
